FAQ

ALLGEMEIN

When is Rock im Park 2021 taking place?

Rock im Park 2021 takes place from 11 to 13 June 2021.

What bands are playing at Rock im Park 2021?

Get all the information on the currently confirmed line-up here. Avoid missing any updates by signing up for the newsletter here.

When will the schedule be Published?

As soon as the schedule is published and available online, you will find it here: Spielplan.

What is the difference between Rock im Park and Rock am Ring?

Rock im Park takes place in the city of Nuremberg in Bavaria. Rock am Ring is held at the same time on the Nürburgring in the Eifel region. The same bands appear at both festivals (exceptions reserved), but on different days. Tickets are only valid for the relevant festival.

Which age limits apply for Rock im Park?

Have a look at our admission rights.

TICKETING

I want to swap my Rock im Park 2020 ticket for a 2021 version. What do I have to do?

Unfortunately, the deadline for swapping tickets has expired.

We are now offering ticket refunds. You can find more information here.

I purchased a Rock im Park Camping badge and want to swap this for 2021. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I won a ticket. Is the ticket also valid for 2021?

The ticket is only valid for 2021 if you swapped it via our online platform by 30 June 2020. The order confirmation which you received via email is valid as a ticket for Rock im Park 2021 when combined with your Rock im Park 2020 ticket.

I have lost my 2020 ticket. Who can I contact?

Please contact your ticket provider.

I have bought tickets for my friends and me. Does everyone in our group get the loyalty package?

The strictly limited edition Parkrocker loyalty package will be received by every attendee who swapped their 2020 Weekend Festival Ticket including General or Green Camping for a 2021 Weekend Festival Ticket by 30 June 2020.

How do I get my Parkrocker loyalty package?

Details of the strictly limited edition Parkrocker loyalty package were sent to the email address provided by you during the festival ticket swap by 15 July 2020. If you have not received an email by 15 July 2020, please contact [email protected] or as applicable [email protected] directly.

What does the Parkrocker loyalty package contain?

The Parkrocker Loyalty Package includes a strictly limited Rock im Park anniversary baseball cap. In addition, our partner EMP includes a 20% discount voucher, which can be redeemed online with a minimum order value of 25 €. Books, media, Rammstein, Böhse Onkelz, vouchers & articles that include a donation contribution are excluded from the promotion.

Furthermore you will receive a voucher for a 4 months music streaming service with Deezer Premium*. Stream over 56 million songs, thousands of podcasts and audio books without advertising, provided by Deezer Premium. Download them for offline listening and look forward to personal recommendations.

*At the end of the 4-month trial period, the subscription changes to a paid subscription. You can cancel at any time. This offer applies only to users who have not yet taken advantage of a free trial or special offer from Deezer and / or have never been a user of a paid subscription from Deezer. The offer is valid only once per user. This offer cannot be combined with any other offers.

I have swapped my Rock im Park 2020 ticket for a 2021 version. What do I need on-site to gain entry?

You received an order confirmation via email when swapping your ticket. A print-out of this email, in combination with your Rock im Park 2020 ticket, is valid as a ticket for Rock im Park 2021.

After the swap, is my 2020 ticket then a personalised ticket because of the confirmation email?

No, your ticket is not personalised after the swap.

I entered the wrong email address during the swap process. What do I do now?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

I haven’t received an order confirmation. What do I do now?

Please check your spam folder to see if the email has ended up there. If you can’t find the email there either, please contact [email protected] or [email protected] as appropriate.

I have lost my order confirmation. What do I do now?

Please contact [email protected] or [email protected] as appropriate.

I have swapped my ticket and have now changed my mind. Can I reverse the swap?

No, unfortunately that is not possible.

What do I have to do to get a refund for my Rock im Park 2020 ticket?

For anyone who has not swapped their tickets and instead wants to return them, we are now offering ticket refunds. Get information on the exact procedure here.

Please note that processing times may be longer than expected.

IMPORTANT:

You can only request a ticket refund from where you purchased your ticket.

Ticket refunds are not possible for any fans who have swapped their 2020 tickets for 2021 tickets.

Will the whole ticket price be refunded?

Yes, the price printed on the ticket will be refunded.

Will fees added to the ticket price also be refunded?

Yes, ticketing fees will also be refunded. It will not be possible to refund postage fees, ticket insurance and any payments for gift wrapping of the ticket delivery.

Do I have to send in my original Rock im Park 2020 ticket?

Yes, you must send in your original Rock im Park 2020 ticket. To be on the safe side, you should also make a copy of your ticket. We therefore recommend that you send your tickets via insured delivery.

Does it matter what delivery method I choose?

In general, you are free to choose your delivery method. However, we assume no liability for lost deliveries which have been sent uninsured. We therefore recommend that you send your tickets via insured delivery. To be on the safe side, you should also make a copy of your ticket. Returning your ticket to us is done at your expense.

How should the tickets be sent?

The ticket price can only be refunded upon presentation of the original tickets. Please contact your delivery service provider if you have questions about delivery methods. We recommend that you send your tickets via insured delivery.

Who pays the return postage costs?

Returning your tickets to us is done at your expense.

How long will it take to process my ticket refund?

Our ticketing partners are being confronted with a large number of customer enquiries due to the countless events which have been cancelled or postponed due to the corona pandemic. In general, we ask that you contact your ticket provider if you have questions about the time needed for refunds or about the ticket refund process. You can see who your ticket provider is from the printed logo on your ticket.

When will I receive my ticket refund?

It is important that you send your original tickets together with the PDF form to the company you purchased your ticket from. After your letter has been received, you will get an email with the status of your request. Due to the current situation, please understand that processing times will be longer than normal.

I haven’t received my refund yet. What should I do?

Our ticketing partners are currently processing a very high volume of customer enquiries, meaning that processing times may be longer than expected. Therefore, we ask that you stay patient regarding questions about the status of refunds. In urgent and exceptional cases, please contact your ticketing provider directly. You can see who your ticket provider is from the printed logo on your ticket.

I did not purchase my Rock im Park 2020 ticket in the official presale and paid more than the printed ticket price. How much money will I now get back?

We generally advise against purchasing tickets via other platforms. Often, the tickets are offered at excessive prices or the tickets are fake!

We generally only refund the price printed on the ticket and not the price you paid via a non-authorised third party.

I am injured and would still like to attend Rock im Park. Can I use the area for attendees with disabilities or another more protected area on the festival site?

No, this is not possible, because the area for attendees with disabilities is intended exclusively for this group.

Who can I contact if I have further questions?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected].

BARRIEREFREI

What do attendees with disabilities need to consider?

Festival visitors with disabilities and their accompanying person need a valid Weekend Festival Ticket each, which are available for a reduced price. These tickets are only available via the eventim hotline 01806-570070 (0,20 €/call incl. VAT, Mobile max. 0,60 €/call incl. VAT / Monday - Sunday 8-20 hrs).

In general, festival visitors with disabilities are allowed to stay on camping areas, for which they have the appropriate ticket. Please note that these areas are not barrier-free.

Disabled visitors, which own a medical certificate of disability (class B), have their own barrier-free camping area, which is located in a central position at the “Waldsportplatz” sports facility on the corner of Karl-Steigelmann-Str. and Kurt-Leucht-Weg, right near to the event area. Visitors with disabilities and a maximum of one accompanying person may camp. More accompanying persons are not allowed.

Who can I contact if I have further questions about accessibility?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected].

PARKING & CAMPING

When will the festival area be opened and when is the latest departure?

Parking & camping areas will be opened from Thursday, June 10, 2021, 9 am. Departure must be completed by no later than Monday, June 14, 2021 10 am.

How are the camping plots allocated?

The camping plots are allocated on a first-come, first-served basis. There is security stuff on hand to help you with allocation of the camping plots. Please accept their help and take note of the following information regarding allocation of the camping plots:

• Only bring camping equipment to the Park which is strictly necessary. This will make entering the site easier for you and organisation easier for us!

• Avoid bringing unnecessary structures and one-person tents. This saves space for everyone!

• Be sure not to leave too much space between tents.

• Avoid creating large empty spaces in the middle of a plot which are no longer viewed as free camping space from outside.

• Do not block areas for friends arriving later: this stops the space being used effectively. Please put up their tent straight away with yours when you arrive and find a plot.

Is it possible to reserve a parking space and/or a campsite?

No, unfortunately not. The areas are too large for reserving a particular site to be possible. Anyone wanting to camp together should also arrive together!

I am arriving by car and want combined parking and camping.

Unfortunately that is not possible. On the parking space, only parking of cars is permitted – no sleeping and no setting up tents.

Please note that camping “in the wild” is strictly prohibited and will be prosecuted by the police and the security staff!

I am arriving by motorcycle!

For the motorcyclists among you, we have a special area where you can camp in the closer of your motorbikes (behind the Seaside Backstage Camp).

Do the Day Festival Tickets include access to the camping area? Where is the parking area for Day Festival Tickets?

There is neither camping nor parking included for Day Festival Ticket holders.

Because there is no parking on site available, we strongly encourage using the public transport.

Can I come to the festival with a camper or trailer?

Yes, but only with a caravan camping badge.

Caravan camping areas:

TRAILER: Area “22 | Steintribüne” and "Beuthener Straße" (depending on the badge) is available exclusively for trailers with towing vehicle. In these areas, additionally to the “Caravan Camping – Trailer”-badge for your vehicle, every occupant (incl. the driver) requires a Caravan Camping Guest Ticket.

CAMPER: Area “S5”, “30| Z-Wiese”, "Zeppelinstraße" and Beuthener Straße (depending on the badge) is available exclusively for Campers. In these areas, additionally to the “Caravan Camping – Camper”-badge for your vehicle, every occupant (incl. the driver) requires a Caravan Camping Guest Ticket.

Where do I put the caravan badge?

The caravan badge must be affixed to the windscreen of the towing vehicle or camper in a clearly visible manner. It is not sufficient that it lies loosely in the vehicle.

We are arriving with a caravan and cars. Can we camp together?

Anyone arriving with a trailer, camper or folding trailer with a towing vehicle will automatically be directed to a caravan area. The use of these areas is reserved for attendees with Caravan Camping Guest Tickets plus caravan badges. Combined parking and camping for these vehicles and people carriers with integrated sleeping facilities is only permitted in the caravan areas. Individual cars are not allowed there and must be parked in other parking areas. However, camping together is possible: an additional tent or small awning may be put up next to the vehicle in the caravan area. Access requires a Caravan Camping Guest Ticket.

Is it possible to visit my friends in restricted camping areas (e.g. Green Camping) with a Weekend Festival Ticket – General Camping?

It is not allowed to enter restricted camping areas without the respective admission.

Am I allowed to put up a gazebo at the camping ground?

Putting up a gazebo is allowed. For further information please check this list.

Is grilling allowed at the camping area?

Have a look at the paragraph “grilling“ in our camping infos.

Are there any shopping facilities and/or a supermarket on the festival site or in the immediate vicinity?

A supermarket is located on Große Straße. This offers an extensive range of food, drink and other festival needs.

EVENT AREA

Which items are part of my personal belongings that are allowed in the event area?

All non-essential items and equipment should be left either at home or in your car. Permitted items in the event area are:

• Wallets/purses
• Keys
• Mobile phones
• Small belt and bum bags
• Transparent rucksacks (clear bags) with a maximum size of 45xm high x 35xm wide x 30cm tall, which equates roughly to A4 size!
• Suncream
• Lighter
• Empty foldable water bottles made of plastic
• Medicine (asthma spray, pills, etc.)
• Powerbank
• Contact lenses solution
• Hand sanitizer
• Cigarettes / E-cigarettes
• Insulin (NO normal syringe only for s.c. application = very short needle): max. 1 syringe is allowed
• Small insulin bottle

Can I bring hydration packs in the event area?

Any kind of hydration packs aren’t allowed in the event area

Am I allowed to bring beverages into the event area?

Liquids of all kind are prohibited. In the Event Area there are free water points, where you can refresh yourself at all times.

Am I allowed to bring my camera or video camera onto the festival site?

Disposable cameras, pocket cameras and mobile phones are permitted. Professional photographic and video equipment is prohibited.