FAQ

When is Rock im Park 2021 taking place?

Rock im Park 2021 takes place from 11 to 13 June 2021.

What tickets are available for Rock im Park 2021?

The same ticket categories will be available for Rock im Park 2021 as for 2020.

We will announce details at the start of the pre-sale.

When does the pre-sale for Rock im Park 2021 start?

The date has not yet been finalised. Avoid missing any updates by signing up for the newsletter.

Will the tickets for Rock im Park 2021 be more expensive?

We will announce the ticket prices in the ticket shop at the start of the pre-sale.

The prices for the regular pre-sale for Rock im Park 2021 may be higher.

What bands are playing at Rock im Park 2021?

Get all the information on the currently confirmed line-up here. Avoid missing any updates by signing up for the newsletter here.

I want to swap my Rock im Park 2020 ticket for a 2021 version. What do I have to do?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

Is there a deadline for the ticket swap?

Unfortunately, the deadline for swapping tickets expired on 30 June 2020.

I have purchased a Rock im Park Camping badge and want to swap this for 2021. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I purchased my ticket from a pre-sale ticket outlet and want to swap it? How does this work?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I have purchased a day ticket for Rock im Park and want to swap this for 2021. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I have purchased a VIP Upgrade day ticket for Rock im Park and want to swap this for 2021. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

Can I convert my Rock im Park 2020 day ticket to another Rock im Park day in 2021? Can I convert my Rock im Park 2020 VIP Upgrade day ticket to another Rock im Park day in 2021?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I won a ticket. Is the ticket also valid for 2021?

The ticket is only valid for 2021 if you swapped it via our online platform by 30 June 2020. The order confirmation which you received via email is valid as a ticket for Rock im Park 2021 when combined with your Rock im Park 2020 ticket.

I was given my Rock im Park 2020 ticket as a gift and want to swap it for a 2021 ticket. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I purchased my ticket via another platform or privately and now want to swap it.

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds. You can find more information here.

I have lost my 2020 ticket. Who can I contact?

Please contact your ticket provider.

I have bought tickets for my friends and me. Does everyone in our group get the loyalty package?

The strictly limited edition Parkrocker loyalty package will be received by every attendee who swapped their 2020 Weekend Festival Ticket including General or Green Camping for a 2021 Weekend Festival Ticket by 30 June 2020.

How do I get my Parkrocker loyalty package?

Details of the strictly limited edition Parkrocker loyalty package were sent to the email address provided by you during the festival ticket swap by 15 July 2020. If you have not received an email by 15 July 2020, please contact [email protected] or as applicable [email protected] directly.

What does the Parkrocker loyalty package contain?

The Parkrocker Loyalty Package includes a strictly limited Rock im Park anniversary baseball cap. In addition, our partner EMP includes a 20% discount voucher, which can be redeemed online with a minimum order value of 25 €. Books, media, Rammstein, Böhse Onkelz, vouchers & articles that include a donation contribution are excluded from the promotion.

Furthermore you will receive a voucher for a 4 months music streaming service with Deezer Premium*. Stream over 56 million songs, thousands of podcasts and audio books without advertising, provided by Deezer Premium. Download them for offline listening and look forward to personal recommendations.

*At the end of the 4-month trial period, the subscription changes to a paid subscription. You can cancel at any time. This offer applies only to users who have not yet taken advantage of a free trial or special offer from Deezer and / or have never been a user of a paid subscription from Deezer. The offer is valid only once per user. This offer cannot be combined with any other offers.

I have swapped my Rock im Park 2020 ticket for a 2021 version. What do I need on-site to gain entry?

You received an order confirmation via email when swapping your ticket. A print-out of this email, in combination with your Rock im Park 2020 ticket, is valid as a ticket for Rock im Park 2021.

After the swap, is my 2020 ticket then a personalised ticket because of the confirmation email?

No, your ticket is not personalised after the swap.

I entered the wrong email address during the swap process. What do I do now?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

I haven’t received an order confirmation. What do I do now?

Please check your spam folder to see if the email has ended up there. If you can’t find the email there either, please contact [email protected] or [email protected] as appropriate.

I have lost my order confirmation. What do I do now?

Please contact [email protected] or [email protected] as appropriate.

Will my ticket insurance be transferred from 2020 to 2021?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

I have swapped my ticket and have now changed my mind. Can I reverse the swap?

No, unfortunately that is not possible.

I have purchased a ticket for 2020, but cannot make it to Rock im Park 2021

That is a real shame.

Ticket price refunds for anyone who cannot attend the festival in 2021 have now begun. Get information on the exact procedure here.

When can I start requesting a refund for my Rock im Park 2020 ticket?

Ticket refund requests are now being processed for all attendees.

Get information on the exact procedure here.

What do I have to do to get a refund for my Rock im Park 2020 ticket?

For anyone who has not swapped their tickets and instead wants to return them, we are now offering ticket refunds. Get information on the exact procedure here.

Please note that processing times may be longer than expected.

IMPORTANT:

You can only request a ticket refund from where you purchased your ticket.

Ticket refunds are not possible for any fans who have swapped their 2020 tickets for 2021 tickets.

Will the whole ticket price be refunded?

Yes, the price printed on the ticket will be refunded.

Will fees added to the ticket price also be refunded?

Yes, ticketing fees will also be refunded. It will not be possible to refund postage fees, ticket insurance and any payments for gift wrapping of the ticket delivery.

Do I have to send in my original Rock im Park 2020 ticket?

Yes, you must send in your original Rock im Park 2020 ticket. To be on the safe side, you should also make a copy of your ticket. We therefore recommend that you send your tickets via insured delivery.

Does it matter what delivery method I choose?

In general, you are free to choose your delivery method. However, we assume no liability for lost deliveries which have been sent uninsured.
We therefore recommend that you send your tickets via insured delivery. To be on the safe side, you should also make a copy of your ticket. Returning your ticket to us is done at your expense.

How should the tickets be sent?

The ticket price can only be refunded upon presentation of the original tickets. Please contact your delivery service provider if you have questions about delivery methods. We recommend that you send your tickets via insured delivery.

Who pays the return postage costs?

Returning your tickets to us is done at your expense.

How long will it take to process my ticket refund?

Our ticketing partners are being confronted with a large number of customer enquiries due to the countless events which have been cancelled or postponed due to the corona pandemic. In general, we ask that you contact your ticket provider if you have questions about the time needed for refunds or about the ticket refund process. You can see who your ticket provider is from the printed logo on your ticket.

When will I receive my ticket refund?

It is important that you send your original tickets together with the PDF form to the company you purchased your ticket from. After your letter has been received, you will get an email with the status of your request. Due to the current situation, please understand that processing times will be longer than normal.

I haven’t received my refund yet. What should I do?

Our ticketing partners are currently processing a very high volume of customer enquiries, meaning that processing times may be longer than expected. Therefore, we ask that you stay patient regarding questions about the status of refunds. In urgent and exceptional cases, please contact your ticketing provider directly. You can see who your ticket provider is from the printed logo on your ticket.

I did not purchase my Rock im Park 2020 ticket in the official presale and paid more than the printed ticket price. How much money will I now get back?

We generally advise against purchasing tickets via other platforms. Often, the tickets are offered at excessive prices or the tickets are fake!

We generally only refund the price printed on the ticket and not the price you paid via a non-authorised third party.

I have already booked accommodation, a hotel room, a flight or a train ticket

Please contact the relevant provider to clarify what your options are.

Who can I contact if I have further questions?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected].



When will the festival area be opened and when is the latest departure?

Parking & camping areas will be opened from Thursday, June 10, 2021, 9 am. Departure must be completed by no later than Monday, June 14, 2021 10 am.

When will the schedule be released?

By now there is no specific date for the schedule. As soon as the schedule is finished you will be informed on our homepage and via social media.

Can I come to the festival with a camper or trailer?

Yes, but only with a caravan camping badge.

There are two caravan camping areas.

TRAILER: Area “22 | Steintribüne” or "Beuthener Straße" (depending on the badge) is available exclusively for trailers with towing vehicle. In this area, additionally to the “Caravan Camping – Trailer”-badge for your vehicle, every occupant (incl. the driver) requires a Caravan Camping Guest Ticket.

CAMPER: Area “S5”, “30| Z-Wiese”, "Zeppelinstraße" or Beuthener Straße (depending on the badge) is available exclusively for Campers. In this area, additionally to the “Caravan Camping – Camper”-badge for your vehicle, every occupant (incl. the driver) requires a Caravan Camping Guest Ticket.

Which age limits apply for Rock im Park?

Have a look at our admission rights.

How can I bring my personal belongings in the event area?

All non-essential items and equipment should be left either at home or in your car. Alongside personal clothing, the only items permitted onto the festival site are mobile phones, wallets/purses, keys, belt and bum bags as well as empty, collapsible drink bottles and transparent rucksacks with a maximum size of 44cm high x 37cm wide x 30cm tall, which equates roughly to A4 size!

No exceptions will be made beyond this.

Which items are part of my personal belongings that are allowed in the event area?

Permitted items in the event area are:

  • Suncream
  • Lighter
  • Empty foldable water bottles made of plastic
  • Medicine (asthma spray, pills, etc.)
  • Powerbank
  • Contact lenses solution
  • Hand sanitizer
  • Cigarettes / E-cigarettes
  • Insulin syringe (NO normal syringe only for s.c. application = very short needle): max. 1 syringe is allowed
  • Small insulin bottle

Can I bring hydration packs in the event area?

Any kind of hydration packs e.g. Camelbaks aren’t allowed in the event area.

Am I allowed to bring beverages into the event area?

Liquids of all kind are prohibited. In the Event Area there are free water points, where you can refresh yourself at all times.

Is grilling allowed at the camping area?

Have a look at the paragraph “grilling“ in our camping infos.

Am I allowed to put up a gazebo at the camping ground?

Putting up a gazebo is allowed. For further information please check this list.

Will there be a green camping area and where can I register for green camping?

There will be a Green Camping area, which requires the “Weekend Festival Ticket – Green Camping“. It is not possible to purchase or register for the Green Camping afterwards.

Will I be allocated to a certain spot on the camping ground?

Except for escape routes, you can choose your spot both on the General Camping area and on the Green Camping area on your own. On the Zeppelin Stage Camping and Coleman Backstage Camp you are free to choose your tent / camping plot. At the Caravan Camping you will be allocated to a certain spot.

Can I visit my friends in restricted camping areas (e.g. Green Camping) with a general admission?

It is not allowed to enter restricted camping areas without the respective admission.

What is the difference between Rock im Park and Rock am Ring?

Rock im Park takes place in the city of Nuremberg in Bavaria. Rock am Ring is held at the same time on the Nürburgring in the Eifel region. The same bands appear at both festivals (exceptions reserved), but on different days. Tickets are only valid for the relevant festival.